Unit-1 Digital Documentation Class-10 IT(402) Book -Domestic Data Entry Operator

INFORMATION TECHNOLOGY-402

CLASS-X

 

UNIT 1:  DIGITAL DOCUMENTATION (ADVANCED) using LibreOffice

Make a list of shortcut commands

S.No.	Command	Shortcut
1	New	Ctrl + N
2	Open	Ctrl + O
3	Save	Ctrl + S
4	Save As	Ctrl + Shift + S
5	Print	Ctrl + P
6	Exit	Ctrl + Q
7	Undo	Ctrl +Z
8	Redo	Ctrl +Y
9	Cut	Ctrl + X
10	Copy	Ctrl + C
11	Paste	Ctrl + V
12	Paste Special	Ctrl + Shift + V
13	Select All	Ctrl + A
14	Find	Ctrl + F
15	Full Screen	Ctrl + Shift + J
16	Table	Ctrl + F12
17	Default Formatting	Ctrl + M
18	Style and Formatting	F11
19	Formula	F2
20	Spelling and Grammar check	F7

Book Exercise

Chapter 1.    Introduction to Styles

A. Multiple choice questions

1. Which of the following features in LibreOffice Writer is/are used to create the given document?

(a) Page borders

(b) Envelope

(c) Picture from File

(d) Indexes and Tables

Ans: (b) Envelope

2. Styles menu (from sidebar) in Writer provide options to work on

(a) Paragraph Styles

(b) Frame Styles

(c) Page Styles

(d) All of the above

Ans: (d) All of the above

3. What is style template in LibreOffice Writer?

(a) Pre-determined form and mode of document file

(b) One kind of model style

(c) One type of document

(d) Cluster of documents in Writer

Ans: (b) One kind of model style

4. Which of the following gives the status of your document like page numbers, number of pages?

(a) Status bar 

(b) Standard toolbar

(c) Formatting 

(d) Title bar

Ans: (a) Status bar 

5. Which of the following can be used to access a style menu?

(a) F11 function key 

(b) Sidebar Menu

(c) Formatting toolbar 

(d) All of these

Ans: (d) All of the above

B. Fill in the blanks

1. A style is a collection of different formats.

2. Styles are especially handy in LIbreOffice / formatting 

3. Proper use of styles improves consistency in a document.

4. The first five buttons at the top of the Styles window select the category of styles.

5. Using predefined Heading style creates Bookmark in the document.

6. On opening a new file Default Style is used for formatting the document.

7. In page layout documents, you can arrange object like text boxes and graphics.

8. Character styles are often integrated in paragraph Style.

9. Fill format allows to apply style at different places in the document.

10. Predefined Style cannot be updated by Drag and Drop method.

C. Short answer questions

1. What do you understand by styles in LibreOffice writer document?

Ans: Styles in LibreOffice Writer documents are predefined formatting templates that can be applied to text and objects to ensure consistency and efficiency in formatting.

2. Write advantages of using Style over manual formatting, for designing a document.

Ans: Advantages of using styles over manual formatting include consistency in formatting throughout the document, easier and quicker formatting updates, better document organization, and increased productivity.

3. What are the different categories of style in LibreOffice writer document?

Ans: The different categories of styles in LibreOffice Writer documents include Paragraph Styles, Character Styles, Frame Styles, Page Styles, and List Styles.

4. Write down the steps to update a style.

Ans: Steps to update a style:

• Select the text with the style you want to update.
• Make the desired changes to the formatting.
• Right-click on the style in the Styles and Formatting window.
• Choose Update Style from the context menu.

5. What do you understand by custom styles in LibreOffice writer?

Ans: Custom styles in LibreOffice Writer are user-defined styles created to meet specific formatting requirements not covered by default styles.

6. In a document Introduction paragraph is to be designed extensively by setting its font (face, size, weight, colour), space above it and giving number to heading. Given below are the steps used to do so.

(i) Select the Introduction (paragraph)

(ii) Open Font list from Toolbar

(iii) Select the font

(iv) Open Font size from Toolbar

(v) Select the desired font size

(vi) Select Font weight (Bold) from the toolbar

(vii) Open Font color from Toolbar

(viii) Select desired color

(ix) Using Format menu option, select Spacing > Paragraph > Indent and Spacing

(x) Edit space above paragraph

(xi) Add number by Selecting Numbered list from Toolbar.

Ans: Do it in Practical

7. Give two examples, where instead of Style, using manual formatting will be beneficial.

Ans: Examples where manual formatting may be beneficial instead of using styles include creating one-off, unique formatting for specific elements or when experimenting with design variations.

8. Give one situation, in which you will prefer to use Fill Format for styling your document.

Ans: One situation where you might prefer to use Fill Format for styling your document is when you have consistent formatting throughout the document that you want to quickly apply to other parts without creating or modifying styles.

9. Write steps to load style(s) from a template.

Ans:Steps to load style(s) from a template:

• Open the document/template containing the styles you want to load.
• Go to the Styles and Formatting window.
• Right-click on the style you want to load.
• Select Load Style.
• Choose the document/template containing the style you want to load.
• Click OK

Chapter 2.    Working with Image

A. Multiple choice questions

1. The text or image which appears faintly in the background

of a page is called _________________.

(a) Water mark (b) Trade mark

(c) Copyright (d) Embossing

2. JPG or JPEG in image format stands for _________________.

(a) Joint Photographic Experts Group

(b) Joint Picture Experts Group

(c) Joint Photographic Experts Graph

(d) Joint Photographic Experts General

3. In Drawing Object Properties toolbar, Grouping options

provided are _________________.

(a) Exit Group (b) Ungroup

(c) Enter Group (d) All of these

4. Which of the following is not the correct file extension for

an image file?

(a) GIF (b) JPEG

(c) Odt (d) PNG

5. Image toolbar does not provide a tool for _________________.

(a) filtering (b) cropping

(c) copying (d) flipping

B. Fill in the blanks

1. _________ tool cuts off non-desirable part of the image.

2. To change both brightness and contrast of the image

________________ tool can be used.

3. To simulate the effect of time on picture _____________

tool is used.

4. _________ place image at the bottom of all objects.

5. An image can be deleted by ____________ it and pressing

DELETE key.

6. In drawing tools, basic shapes list provide ____________

shapes.

7. Anchor act as _____________ point for a drawing.

8. There are ________________ options for aligning an image

horizontally.

9. The ___________ handles of image are used for rotating it.

10. Changing properties of an object _____________ creation,

retain them throughout the session.

C. Short answer type questions

1. What is a digital image? How can you create one?

2. Write steps to insert an image from the gallery using

Drag and Drop method.

3. How is resizing of image different from cropping it?

4. What are the tools available in drawing toolbar? Describe

any five tools.

5. How is linking of an image different from embedding?

Give a situation in which you would prefer to link

an image.

6. Write steps to change properties for drawing objects.

7. What are the benefits and drawbacks of grouping drawing

objects?

8. Describe any two tools from Drawing Object Properties

toolbar.

9. Write steps to insert an image in a basic drawing shape.

10. Write factors controlling positioning of an image in

a document.

Chapter 3.    Advanced Features of Writer

A. Multiple choice questions

1. Which of the following is NOT true about Table of Contents,

Index or Bibliography dialog box?

(a) It has four tabs

(b) On the Type tab, by default, the checkbox for Protected

against Manual Changes option will be selected.

(c) The Styles tab contains options to change the

background colour.

(d) None of the above

2. Which of the following tabs is by default active when the

Table of Contents, Entries or Bibliography dialog box is

opened?

(a) Entries (b) Background

(c) Styles (d) Type

3. Which of the following tabs contains options to set styles

for various entries in the ToC?

(a) Entries (b) Background

(c) Styles (d) Type

4. Which of the following can be added in the background of

Table of Contents in LibreOffice Writer?

(a) Color (b) Graphic

(c) Both a and b (d) Neither a nor b

5. Which of the following is NOT true about templates?

(a) The styles and formatting features can be reused.

(b) LibreOffice provides online templates

(c) We cannot create our own templates.

(d) None of the above.

6. Which of the following is the shortcut key to open the

Templates dialog box?

(a) Ctrl+Alt+N (b) Shift+Ctrl+N

(c) Ctrl+Alt+T (d) Shift+Alt+T

7. Which of the following buttons, in the Templates dialog

box, will be clicked to save a template displayed in the list

of templates?

(a) Export (b) Import

(c) Move (d) None of the above

8. Which of the following is the shortcut key to select he

entire document?

(a) Ctrl+S (b) Ctrl+A

(c) Ctrl+D (d) Ctrl+B

9. Which of the following is the correct sequence of options to

open the Templates dialog box?

(a) File > Manage Templates > Templates

(b) File > Templates > Manage Templates

(c) Insert > Templates >Manage Templates

(d) Insert > Manage Templates > Templates

10. Which of the following is true about Track Changes feature

of Writer?

(a) You cannot record a change made in the document.

(b) A comment of a particular author only can be deleted

(c) Any change made to the document is permanent.

(d) None of the above

11. Which of the following menus contains the Track Changes

option?

(a) File (b) Edit

(c) View (d) Insert

12. Which of the following is the shortcut key to start recording

the changes being made in the document?

(a) Ctrl+Shift+C. (b) Alt+Shift+C

(c) Ctrl+Alt+C (d) Shift+C+F2

B. Fill in the blanks

1. To navigate to the topic from the ToC, press ___________

key while clicking the mouse button on that topic.

2. To remove the applied paragraph styling in the ToC, select

the outline level in the Levels list box, and then click the

_______ button.

3. If the checkbox for___________________ option is selected,

the ToC is protected from any accidental change.

4. To update the ToC manually, right click and select

___________ option from the pop up menu.

5. The ___________ tab contains options to set the number of

columns that we want to have in our ToC.

6. A ________________________ is a preset layout that helps us

to create professional and formal documents easily.

7. The default template in Writer is ____________________.

8. To find the template that is being used in the current

document, select ___________ option from the File menu.

9. The ____________________ button is clicked in Templates

dialog box to view online templates.

10. The __________________ feature of Writer offers us an

alternative method to keep a record of all the changes

made in the original document.

11. The shortcut key to start recording the changes is

_________.

12. After the Track Changes feature is ON, the added

characters are shown as ____________ text.

C. State whether the given statements are True or False

1. The topics in Table of Contents are hyperlinked.

2. The Table of Contents in LibreOffice Writer can be updated

automatically.

3. TABLE of Contents can be inserted even if the section

headings are not styled.

4. Once a ToC is created, it cannot be edited.

5. We cannot add a graphic as a background of ToC.

6. A single template can be used for multiple documents.

7. A template cannot contain graphics.

8. All documents in Writer are based upon templates.

9. The online templates cannot be added to the list of

templates in the templates dialog box.

10. A template once created can be edited again and again.

11. The changes recorded have to be accepted by the original

author.

12. We can delete the comments added in a document by the

user.

D. Answer the following questions

1. What is the need of table of contents?

2. What will happen if the ‘Protected Against Manual

Changes’ option is not selected in the Type tab of Table of

Contents, Index or Bibliography dialog box?

3. Name the five tabs present in the Table of Contents, Index

or Bibliography dialog box.

4. What do you mean by customization of ToC?

5. How headings and sub-headings of a document

differentiated in ToC?

6. Define a template.

7. Give any one advantage of using a template for your

document.

8. What is the difference between importing and exporting a

template?

9. Name any two categories of templates.

10. When is exporting of templates useful? Give any one

reason.

11. What is the difference between Accept Track Change and

Accept All Tracked Changes buttons?

12. How do we prepare a document for review?

13. Identify and label the Record button, Insert Comments

button, Accept All Tracked Changes, Reject Track Change

buttons in the following figures of Track Changes toolbar

(shown in Fig 3.41).

14. Identify and label “Browse Online Templates button,

Export button, Import button” in the following Templates

dialog box.

Class-9 IT(402) Employability Skills Unit-1

Information Technology (402)

Class -IX

Book -Employability Skills

Unit -1 Communication Skills

Q1) What is communication?

Ans- The imparting or exchanging of information by speaking, writing or using some other medium and means of sending or receiving information is called  

communication.

Q2) Write the type of communication .

Ans- There are two types of communication

a) Based on communication channel

i. Non-Verbal

ii. Verbal -Oral 1) Face to face and 2) Distance ( phone ) 

iii)Written

b) Based on style and purpose

i. Formal

ii. Informal

Q3) Define Communication barrier.

Ans-Communication means sharing meaning. With no sharing, there is no

communication. Effective communication requires an understanding that a message is conveyed clearly between communicators in order that it is effective and serves the  desired purpose. Communication barriers create misunderstandings and  

misinterpretations of messages.

Q 4) Make a list of communication barriers.

Ans-Some barriers to effective communication you should be aware of are:

1) Physical Barriers – Physical barriers can stop you from being comfortable

communicating with a person whom you do not come face to face with often.

2)Language Barriers – Not using words another can understand will certainly stop

your message from being conveyed. For example, the abbreviation “LOL” used in

chat language used to mean Lots of Love before, which changed to Laugh Out Loud.

3)Gender Barriers – Variation exists among masculine and feminine styles of

communication. This means that a man talks in a linear, logical and

compartmentalised way, features of left-brain thinking; whereas a woman talks more freely mixing logic and emotion, features of both sides of the brain. Meshing these  two styles without awareness could become a barrier. 

4) Attitudinal Barriers - as those behaviours or perceptions that are divisive in nature the ones that can lead to nagging doubt, sullen disagreement or even overt conflict.  They all interfere with and undermine communication. These are barriers that distance  one from others. These are visible through withdrawal, meaningless rituals which  keep one devoid of real contact, superficial activities and more. 

5) Perceptual Barriers – Different world views can create misunderstanding. People tend to interpret messages from their own point of view or ideologies. Without  thinking, one might only view a message from his or her own mind-set rather than  looking at it from another viewpoint. The problem with communicating with others is  

that we all see the world differently. You might ask someone an innocent question based on a previous experience but it is quite likely for them to perceive it with

suspicion.

6)Cultural Barriers – Ethnic, religious, and social differences can often create

misunderstandings when trying to communicate. These differences can also affect one’s perception and create confusion in getting a message. 

7) Emotional Barriers –If one is consumed with emotion he will have difficulty in

understanding what is communicated. Hostility, anger, fear, and other emotions make it hard to hear outside one’s own self.

CBSE IT(402) Class-9 Important Links

Information Technology (402)

Class - IX 2020-21

Important Links:

• Curriculum Class IX : CBSE Curriculum 2020-21 Class-9 

Books  & Notes :-

• Employability skills (class-9): Employability book 

• Notes for Employability : Study material Emp-9

• Entrepreneurship Notes : Entrepreneurship-9 

• Domestic Data Entry Operator Book : Main Book IT(402)-9 

CBSE IT (402) Class-9 Book- Domestic Data Entry Operator Unit-2 Keyboarding Skill

Class-IX

CBSE Information Technology (402) 

Book- Database Entry Operator

Unit-2 Keyboarding Skill

Short answer questions (50 words)

1. Discuss the various types of keys available on a computer keyboard.
Ans- Types of keys
• Alphanumeric keys: All of the alphabet (A-Z) and numbers (0-9) on the  keyboard.

• Punctuation keys: All of the keys associated with punctuation, such as the
comma (,), period (.), semicolon (;), brackets ([]), and parenthesis ({ }) and so on.
Also, all of the mathematical operators such as the plus sign (+), minus sign (-),
and equal sign (=).

• Alt key: Short for Alternate, this key is like a second control key.

• Arrow keys: There are four arrow keys to move the cursor (or insertion point)
up (↑), down (↓), right (→), or left (←). Arrow keys can be used in conjunction
with the

• Shift or Alt keys: To move the cursor in more than one position at a time.

• Backspace key: Deletes the character just to the left of the cursor (or
insertion point) and moves the cursor to that position.

• Caps Lock key: It is a toggle key, which when activated, causes all alphabetic
characters to be uppercase.

• Ctrl key: The control key is used in conjunction with other keys to produce
control characters. The meaning of each control character depends on which
program is running.

• Delete key: The Del key deletes the character at the current cursor position,
or the selected object, but does not move the cursor. For graphics-based
applications, the delete key deletes the character to the right of the insertion
point.

• Enter key or Return key: It is used to enter commands or to move the cursor
to the beginning of the next line.

• Esc key: The Escape key is used to send special codes to devices and to exit
(or escape) from programs and tasks.

• Function keys: Special keys labelled F1 to F12. These keys have different
meaning depending on which program is running.

2. Differentiate between Home Keys and Guide Keys.

Ans-

3. What do you understand by Guide Keys? Name the Guide keys of a
(a) computer keyboard (b) typewriter

Ans- On a computer keyboard & typewriter, keys ‘F’ and ‘J’ are called guide
keys for left and right hand, respectively. Both contain a small raised tangible
mark with the help of which the touch typist can place the fingers correctly on
the home keys.

4.Explain the role of typing ergonomics.

Ans- Typing ergonomics provides the logistic support for efficient and effective
typewriting. They are important to attain and maintain accuracy and speed.
Some of these factors included are as given as below.
a) Sitting posture
b) Position of hands and fingers
c) Monitor placement
d) Mouse and keyboard placement
e) Chair and table placement
f) Placement of matter to be typed

5.Why the use of various typing software is common now-a-days?

Ans- The main objective of using the typing software in the area where we
need to type the sentence very frequently and fastly also we used the
keyboard in very effective manner.

6.Mention the finger allocation of keys of the Bottom Row of computer keyboard. 

Ans:Positioning of fingers on the keyboard
 Mastery typewriting skills means to attain necessary knowledge and skill of keyboard operation by correct positioning of fingers.

 a)    Home Key Position: All eight finger should be located at Home Keys (ASDF for left hand & JKL; for right hand). The thumb of the right hand is used to operate the Space Bar.

b) Allocation of keys to fingers

The keyboard learning process starts from the second row (Home Row) followed by the Third Row (Upper Row), First Row (Bottom Row) and the Fourth Row (Number Row). It must be remembered that each finger has to operate only the key allotted to it.

c)    Allocation of keys to fingers on the second row (home row) Place four fingers of each hand on Home Keys (ASDF & JKL;) The remaining two keys ‘g’ and ‘h’ on the second row are operated by the forefingers (Index Finger) of left and right hand, respectively.

d)   Allocation of keys to fingers on the third row (upper row)

While typing on the upper row, keep fingers on home row. Lift fingers of left hand and strike upper row key one by one and type Q W E R T (r and t are typed by the same finger) And type P O I U Y (u and y are typed by the same finger)

e)  Allocation of keys to fingers on the first row (bottom row)

After learning how to operate keys on Home Row and Third Row, the next step is to learn how to operate keys on the First Row. Keys Z, X, C, V, B, N, M, Comma, Full Stop and ‘/’ sign are located on this row.

f)     Allocation of keys to fingers on the Fourth Row (Number Row) In this row, type 1, 2, 3 with little, ring and middle 9fingers of the left hand, respectively, and 4 and 5 with the index finger (forefinger). Similarly type 0, 9, 8 with little, ring and middle fingers of right hand, respectively, 7 and 6 with index finger (forefingers).

Class-9 IT (402) Book- Domestic Data Entry Operator Unit-2 Keyboarding Skill

Class-IX

CBSE Information Technology (402)

Book- Database Entry Operator

Unit-2 Keyboarding Skill

A) Multiple choice questions

1. Which of the following is not a key for punctuation marks?
(a) comma (,)
(b) period (.)
(c) semicolon (;)
(d) equal sign (=)
Ans- (d) equal sign (=)

2. Which of the following is not an arrow key?
(a) top (^)
(b) down (↓)
(c) right (→)
(d) left (←)
Ans- (a) top (^)

3. Which of the following operation is not performed by a mouse?
(a) Left Click
(b) Right Click
(c) Middle Click
(d) Double Click
Ans-(c) Middle Click

4. In the Rapid typing tutor, which of the following is not true?
(a) Green letters denote right inputs.
(b) Yellow letters stand for right inputs in extra time.
(c) Red letters denote wrong inputs within time.
(d) Orange letters indicate wrong inputs with in time.
Ans-(d) Orange letters indicate wrong inputs with in time.

5. The lesson control panel can be used for______________.
(a) animation
(b) enable or disable sounds
(c) plain
(d) background
Ans-(b) enable or disable sounds

B) Fill in the blanks:

1. A touch typist knows the location on the keyboard through MUSCLE
memory.

2. The typing speed is measured in WPM( WORD PER MINUTE).

3. Alphabets (A–Z) and numbers (0–9) are known as Alpha Numeric keys.

4. Del key deletes the character at the Current cursor position.

5. A standard keyboard has 12 ( twelve) Function keys.

6. Numeric keypad is used to enter Numeric data.

7. Page Up key is used to shift the Cursor one page up.

8. Pressing the End key moves the cursor to the Last character of the line.

9. On numeric keypad ‘0’ is to be pressed by the Right Hand thumb.

10. The numeric keypad has Four columns and Five .

C. State whether the statements given below are True or False. 

1. The Alt key is always used with the other key. True

2. There are 5 arrow keys on the keyboard. False

3. The Backspace key is used to delete the character on the right to the cursor. False

4. Caps lock key is a toggle key. True

5. The control key is used in conjunction with other keys. True

6. Enter key is also known as Return key. True

7. The function keys have different meaning in different software. True

8. The keys ‘F’ and ‘J’ are known as guide keys. True

9. There are two Caps Lock keys on the keyboard. False

10. The mouse has two scroll buttons. False

11. PageDown key is used to move the cursor on next page. True

12. Pressing the Home Key, moves the cursor to the first character in the document.
False

13. On a numeric keypad, the number 8 is the guide key. False

14. In Rapid typing tutor, the right input entered is denoted by yellow color. False

15. In Rapid typing tutor, the right input entered in exceeding time frame is denoted by
Red colour. False

IT (402) Class-9 Book - Domestic Data Entry Operator Unit-1 Introduction to IT & ITes Industries

IT (402) Class-IX

Book- Database Entry Operator

Unit-1 Introduction to IT & ITes Industries

-----------------------------------------------------------------------------------------------------------

Short answer questions:

1. What do you understand by the term IT and ITeS?

Answer: IT stands for Information Technology, which encompasses the use of computers, networks, software, and other digital tools to store, retrieve, transmit, and manipulate data. ITeS stands for Information Technology-enabled Services, referring to services that leverage IT to deliver various solutions such as customer support, data entry, and software development.

2. What are the pros and cons of using ICT?

Answer: The pros of using Information and Communication Technology (ICT) include increased efficiency, enhanced communication, improved access to information, and opportunities for innovation. However, the cons may include issues related to privacy and security, digital divide, dependency, and potential job displacement.

3. What precautions are required to ensure that ICT use is safe?

Answer: Precautions to ensure safe ICT use include using strong passwords, regularly updating software and antivirus programs, avoiding suspicious links and emails, practicing safe browsing habits, and implementing security measures such as firewalls and encryption.

4. What are the four main sub-sectors in the IT-BPM industry?

Answer: The four main sub-sectors in the IT-BPM (Information Technology-Business Process Management) industry are software development, IT services, business process outsourcing (BPO), and knowledge process outsourcing (KPO).

5. Give examples of the use of IT in everyday life.

Answer: Examples of the use of IT in everyday life include online shopping, social media networking, mobile banking, streaming entertainment services, and using GPS navigation apps.

6. How is IT used in libraries?

Answer: IT is used in libraries for tasks such as cataloging and indexing books, managing library databases, providing online access to resources, offering digital lending services, and facilitating research through online databases and electronic journals.

7. What are the various processes of education where IT is used?

Answer: Various processes of education where IT is used include online learning platforms, digital classrooms, educational websites and apps, computer-based assessments, multimedia presentations, and virtual reality simulations.

8. Which software are used in digital communication?

Answer: Software used in digital communication includes email clients (e.g., Microsoft Outlook, Gmail), instant messaging apps (e.g., WhatsApp, Slack), video conferencing tools (e.g., Zoom, Skype), and social media platforms (e.g., Facebook, Twitter).

9. For what purpose is IT used in business?

Answer: IT is used in business for various purposes such as improving efficiency through automation, enhancing communication with stakeholders, analyzing data for decision-making, managing customer relationships, and facilitating e-commerce transactions.

10. Which are the prominent areas where IT is used in science and engineering?

Answer: Prominent areas where IT is used in science and engineering include computational modeling and simulation, data analysis and visualization, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), remote sensing, and automation in manufacturing processes.

11. List the various uses of IT in a banking system.

Answer: Various uses of IT in a banking system include online banking services, ATM operations, mobile banking apps, electronic funds transfer systems, fraud detection and prevention, and customer relationship management (CRM) software.

12. Which are the different areas of healthcare where IT is used? And how?

Answer: Different areas of healthcare where IT is used include electronic health records (EHR) management, telemedicine services, medical imaging and diagnostics, health information exchange (HIE) networks, and healthcare analytics for improving patient care and operational efficiency.

13. List any 5 websites of the Indian government which provide IT-enabled services to the people.

Answer: Some websites of the Indian government that provide IT-enabled services to the people include:

1. National e-Governance Plan (NeGP) - negp.gov.in

2. Digital India - digitalindia.gov.in

3. MyGov - mygov.in

4. National Portal of India - india.gov.in

5. Ministry of Electronics and Information Technology (MeitY) - meity.gov.in

Q 1.      What do you understand by the term IT and ITeS? 

Ans-

IT	ITes
Information Technology (IT) means creating, managing, storing and exchanging information. IT includes all types of technology used to deal with information, such as computer hardware and software technology used for creating, storing, and transferring information	Information Technology that enables the business by improving the  quality of service is Information Technology enabled Services (ITeS). ITeS is also called web-enabled services or remote services that cover the entire operations which exploit Information Technology for improving the efficiency of an organisation.
Ex-Computer, input,  process, output devices, mobile, internet, etc.	Ex- all offices like call centres, payrolls, logistics management, revenue claims processing, medical billing, coding, medical transcription, legal databases, back office operations, content development, GIS (geographical information system), web services and Human Resource (HR) services, etc.

Q2)       What are the pros and cons of using ICT? 

Ans-

Pros /Advantages using ICT

Cons /Disadvantages using ICT

1.  Communication - Speed / time – money can be saved because it’s much quicker to move information around. With the help of ICT it has become quicker and more efficient. 2.    Globalization - Video conferencing saves money on flights and accommodation. ICT has not only brought the countries and people closer together, but it has allowed the world's economy to become a single interdependent system to contact either a business or family member. 3.    Cost effectiveness - It feels free to send an email (although it isn’t); it’s without doubt cheaper than phone calls. ICT has also helped to automate business practices, thus restructuring businesses to make them exceptionally cost effective. 4.  Greater Availability - ICT has made it possible for businesses to be automated giving clients access to a website or voicemail 24 hours a day, 7 days a week 5.  Bridging the cultural gap – Greater access to technology has helped to bridge the cultural gap by helping people from different cultures to communicate with one another, and allow for the exchange of views and ideas, thus increasing awareness and reducing prejudice. 6.  Creation of new jobs - Probably, the best advantage of ICT has been the creation of new and interesting jobs. 7.  Education – Computer’s along with their programs and the Internet have created educational opportunities not available to previous generations. 8.  Through ICT , images can easily be used in teaching and improving the retentive memory of student. 9.  Complex structure - through ICT, teachers can easily explain complex structure ,instruction and ensure students comprehension. 10.   Through ICT , teachers are able to create interactive classrooms and make the lesson more enjoyable..

1.  Education – Computer’s along with their programs and the Internet have created educational opportunities not available to previous generations. 2.  Lack of job security – Experts in a wide variety of fields believe that ICT has made job security a big issue, since technology keeps on changing nearly every day. This means that individuals need to be constantly studying or at least keeping up with changes in their profession, if they want to feel secure in their jobs to be secure. 3.  Overriding Cultures - While ICT may have made the world a global village, it has also contributed to one culture consuming another weaker one. For example, it is now argued that teenagers in the US influence how most young teenagers all over the world now act, dress, and behave 4.  Privacy - Though information technology may have made communication quicker, easier, and more convenient, it has also brought along privacy issues. From cell phone signal interceptions to e-mail hacking, people are now worried about their once private information becoming public knowledge. 5.    Reliance on Technology – Professor Ian Robertson, a neuropsychology expert based at Trinity College Dublin who carried out the study, said: “People have more to remember these days, and they are relying on technology for their memory but the less you use of your memory, the poorer it becomes. . people don’t bother learning to spell because they use spell-checker, or need a calculator do perform minor addition or subtraction. 6.    Reliability of Information – Anyone with access to a computer and an internet connection internet can start a blog or post something up on a website, so just because something’s on the web doesn't mean it’s reliable. A prime example of this is the open source encyclopedia, Wikipedia, although considered a good source of information it is not recognized by academic institutions as a trustworthy reference. 7.  Computer viruses, worms, Trojans, malware, spam, phishing- any or all can cause chaos and disrupt our daily lives 8.  Setting - setting up the device can be very trouble some.    9.  Expansive - too expansive to afford. 10.   Lack of experience - hard for teachers to use with a lack of experience using ICT tools.

Q3)      What precautions are required to ensure that ICT use is safe? 

Ans- One should install protective software's like antivirus which can help to reduce any damage to the data present in the computer, from malfunction, data erasing, heatup's etc.

- create backup of data on a regular basis. One must always have a backup storage whether on icloud or somewhere else, to help regain information in case any data may be lost.

Q4)      What are the three main sub-sectors in the IT-BPM industry?

Ans

(a)     Multinational Companies (MNCs):

(b)       Indian Service Providers (ISPs)

(c)       Global In-house Centers (GIC)

Q5)   Give examples of use of IT in everyday life.

Ans-In our daily life, we use washing machines, microwave oven and many other products using which have embedded software. We can store all the information about our important work, appointments schedules and list of contacts in a computer

Q6) How is IT used in libraries?

Ans-Nowadays many libraries are computerised. Each book has a barcode associated with it. This makes it easier for the library to a keep track of books and the availability of a specific book. Computer software is used to issue and return the book.

Q7)   What are the various processes of education where IT is used? 

Ans- There are many ways in which the ICT is used for education in the classroom, such as

•   e-learning classrooms;

•   smart-board presentations;

•   videos on experiments;

•   creation of images and video;

•   desktop publishing of magazines, letters and documents;

•   educational games;

•   learning using the CD-ROM media; and

•   gathering educational information on the Internet.

Q8)    Which software are used in digital communication?

Ans-We use computers for email, chatting, FTP, telnet and video conferencing.

Q9)  For what purpose is IT used in business?

Ans-Computers are used in business organisations for payroll calculation, budgeting, sales analysis, financial forecasting, managing and maintaining stocks. A lot of business transactions happen through Internet called e- commerce. IT facilitates marketing, customer visit, product browsing, shopping basket checkout, tax and shopping, receipt and process order.

Q10)   Which are the prominent areas where IT is used in science and engineering?

Ans-Scientists and engineers use computers for performing complex scientific calculations, Computer Aided Design (CAD) or Computer Aided Manufacturing (CAM) applications are used for drawing, designing and for simulating and testing the designs.

Q11)         List the various uses of IT in a banking system.

Ans- Recurring deposits (e-RD), Fixed deposits (e-FD), money transfer from one account to another (NEFT, RTGS), online transactions are done using Internet. Capital market transactions, financial analysis and related services are  available in online platforms. Bank customers use Automated Teller Machines (ATM) for cash deposits and withdrawal, or to view current balance.

Q12)  Which are the different areas of healthcare where IT is used? And how?

Ans-ICT is used in the health sector in numerous ways.

1)      Hospital Management System is used to maintain and manage patients’ records as well as various activities pertaining to hospital administration.

2)     The computerised machines are used for ECG, EEG, Ultrasound and CT Scan.

3)     The variety of measuring instruments and surgical equipment are used to monitor patients’ conditions during complex surgery.

4)     Expert system is used for diagnosis. Health care manufacturing companies use computers to aid the production of diagnostic tools and instruments.

5)     Computers are an integral part of laboratories and dispensaries. They are used in scanning and diagnosing different diseases

Q13)List any 5 websites of the Indian government which provide IT enabled services to the people.

Ans- The following are the most popular websites which provide IT enabled services to the people.

       a)   https://uidai.gov.in - Aadhaar website provides e-services to apply for new Aadhaar card,            status of Aadhaar card, download Aadhaar card or changes to Aadhaar card.

    b)   https://www.indiapost.gov.in - It is used as a web portal for all postal related services in         India.

c)   https://portal1.passportindia.gov.in - This is used to apply new or change and other passport related services.

d)   https://www.epfindia.gov.in - It is used as a web portal for all provident fund related services in India.

e)  https://www.irctc.co.in - IRCTC website is used to book rail tickets, check ticket status and many other citizen services.