Class-9 IT(402) Employability Skills Unit-1

Information Technology (402)

Class -IX

Book -Employability Skills

Unit -1 Communication Skills

Q1) What is communication?

Ans- The imparting or exchanging of information by speaking, writing or using some other medium and means of sending or receiving information is called  

communication.

Q2) Write the type of communication .

Ans- There are two types of communication

a) Based on communication channel

i. Non-Verbal

ii. Verbal -Oral 1) Face to face and 2) Distance ( phone ) 

iii)Written

b) Based on style and purpose

i. Formal

ii. Informal

Q3) Define Communication barrier.

Ans-Communication means sharing meaning. With no sharing, there is no

communication. Effective communication requires an understanding that a message is conveyed clearly between communicators in order that it is effective and serves the  desired purpose. Communication barriers create misunderstandings and  

misinterpretations of messages.

Q 4) Make a list of communication barriers.

Ans-Some barriers to effective communication you should be aware of are:

1) Physical Barriers – Physical barriers can stop you from being comfortable

communicating with a person whom you do not come face to face with often.

2)Language Barriers – Not using words another can understand will certainly stop

your message from being conveyed. For example, the abbreviation “LOL” used in

chat language used to mean Lots of Love before, which changed to Laugh Out Loud.

3)Gender Barriers – Variation exists among masculine and feminine styles of

communication. This means that a man talks in a linear, logical and

compartmentalised way, features of left-brain thinking; whereas a woman talks more freely mixing logic and emotion, features of both sides of the brain. Meshing these  two styles without awareness could become a barrier. 

4) Attitudinal Barriers - as those behaviours or perceptions that are divisive in nature the ones that can lead to nagging doubt, sullen disagreement or even overt conflict.  They all interfere with and undermine communication. These are barriers that distance  one from others. These are visible through withdrawal, meaningless rituals which  keep one devoid of real contact, superficial activities and more. 

5) Perceptual Barriers – Different world views can create misunderstanding. People tend to interpret messages from their own point of view or ideologies. Without  thinking, one might only view a message from his or her own mind-set rather than  looking at it from another viewpoint. The problem with communicating with others is  

that we all see the world differently. You might ask someone an innocent question based on a previous experience but it is quite likely for them to perceive it with

suspicion.

6)Cultural Barriers – Ethnic, religious, and social differences can often create

misunderstandings when trying to communicate. These differences can also affect one’s perception and create confusion in getting a message. 

7) Emotional Barriers –If one is consumed with emotion he will have difficulty in

understanding what is communicated. Hostility, anger, fear, and other emotions make it hard to hear outside one’s own self.