Information Technology (402)
Class-10
Book- Employability Skill
Unit 1: Communication Skills – II
Session 1
Methods of Communication
A. Multiple choice questions
Read the questions carefully and circle the letter(s)
(a),(b), (c) or (d) that best answer(s) the question. (Note: There can be more
than one correct choice)
1. Which of the following is NOT an element of communication
within the communication process cycle?
(a) Channel (b)
Receiver
(c) Sender (d)
Time
Ans :- (d)
Time
2. You need to apply leave at work? Which method of communication
will you use?
(a) e-mail (b)
Poster
(c) Newsletter (d)
Blog
Ans: (a) e-mail
3. By which action can senders send their messages?
(a) Gestures (b)
Speaking
(c) Reading (d)
Writing
Ans: (c) Reading
B. Subjective question
Q1) What is communication?
Ans- The imparting or exchanging of information by
speaking, writing or using some other medium and means of sending or receiving
information is called communication.
Q2) Write the type of communication .
Ans- There are two types of communication
a) Based on communication channel
i. Non-Verbal
ii. Verbal
• Oral:- 1) Face to face and 2)
Distance ( phone )
• Written
b) Based on style
and purpose
i. Formal
ii. Informal
Q3) Identify the different communication elements. Explain the
communication process along with all the communication elements.
Ans: The various elements of a communication cycle are:
Sender: the person
beginning the communication.
Message: the
information that the sender wants to convey.
Channel: the means
by which the information is sent.
Receiver: the person
to whom the message is sent.
Feedback: the
receiver’s acknowledgement and response to the message. receiver’s acknowledgement and response to the message.
Q4) List the various methods of
communication.
Ans:
--------------------------------------------------------------------------------------------------------------------------
Session 2 Verbal Communication
A. Multiple choice questions
Read the questions carefully and circle the letter (a), (b), (c) or (d)
that best answers the questions.
1. Which of the following is an example of oral
communication?
(a) Newspapers (b)
Letters
(c) Phone call (d)
e-mail
Ans: (c) Phone call
2. What are the types of words we should use for verbal communication?
(a) Acronyms (b)
Simple
(c) Technical (d)
Jargons
Ans: (b) Simple
3. Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.
Ans: (a) To communicate with many people at the same time. and (b) To
share documents and files.
B. Subjective question
Q1) List the different types of verbal communication. Include examples
for each verbal communication type describe different types of verbal
communication.
Ans:
Q2) list the advantages and disadvantages of verbal communication.
Ans: Advantages of Verbal Communication:-
It is an easy mode of communication in which
you can exchange ideas by saying what you want and get a quick response. Verbal
communication also enables you to keep changing your interaction as per the
other person’s response.
Disadvantages of Verbal
Communication Since verbal communication depends on written or spoken
words, sometimes the meanings can be confusing and difficult to understand if
the right words are not used.
-------------------------------------------------------------------------------------------------------------------------
Session 3 Non-verbal
Communication
A. Multiple choice questions
Read the q uestions carefully and circle the letter (a), (b),(c) or (d)
that best answers the question.
1. Which of these is a positive (good) facial expression?
(a) Frowning while concentrating (b) Maintaining
eye contact
(c) Smiling continuously (d) Rolling up your
eyes
Ans: (b) Maintaining eye contact
2. What does an upright (straight) body posture convey or show?
(a) Pride (b)
Professionalism
(c) Confidence (d)
Humility
Ans: (c)
Confidence
3. Which of these is NOT an appropriate non-verbal communication at
work?
(a) Keeping hands in pockets while talking (b) Talking at moderate speed
(c) Sitting straight (d)
Tilting head a bit to listen
Ans: (a) Keeping hands in pockets while talking
4. Which of the following statement is true about communication?
(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words
Ans: (d) 7% communication is done using words
5. Put a X mark against the actions below which are examples of bad
non-verbal communication.
• Laughing during formal communication Q
• Scratching
head Q
• Smiling when
speaking to a friend R
• Nodding when
you agree with something R
• Standing
straight R
• Yawning
while listening Q
• Sitting
straight R
• Maintaining
eye contact while speaking R
• Biting nails
Q
• Firm
handshake R
• Clenching
jaws Q
• Looking away when someone is speaking to you Q
• Intense
stare Q
B. Subjective question
Q1. Explain non-verbal and visual communication and their importance.
Ans: Non-verbal communication is the expression or exchange of
information or messages without using any spoken or written word. In other
words, we send signals and messages to
others, through expressions, gestures, postures, touch, space,
eye contact and para language.
Visual communication proves to be effective since it involves
interchanging messages only through images or pictures and therefore, you do
not need to know any particular language for understanding it. It is simple and
remains consistent across different places.
Importance of Non-verbal
Communication
In our day-to-day communication
• 55% communication is done using body movements, face,
arms, etc.
• 38% communication is done using voice, tone, pauses,
etc.
• only 7% communication is done using words.
Q3 Identify different types of non-verbal communication.
Ans:
----------------------------------------------------------------------------------------------------------------
Session 4 Communication Cycle
and Importance of Feedback
A. Multiple choice questions
Read the questions carefully and circle the letter (a), (b), (c) or (d)
that best answers the question.
1. Which of these are examples of positive feedback?
(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way.
(d) All of the above
Ans: (d) All of the above
2. Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing.
(c) This is a good drawing but you can do better.
(d) None of the above
Ans: (a) I hate to tell you this but your drawing skills are poor.
3. Which of the following are effective components of a good feedback?
(a) Detailed and time consuming (b) Direct and honest
(c) Specific (d)
Opinion-based
Ans: (b) Direct and honest and (c) Specific
B. Subjective question
1. What do you mean by feedback?
Ans: Feedback is an important
part of the communication cycle. For effective communication, it is important that the sender
receives an acknowledgement from the receiver about getting the message
across. While a sender sends information, the receiver provides feedback on the
received message.
2 Explain the importance of feedback.
Ans: It validates effective listening: The person providing the feedback knows
they have been
understood (or received) and that their feedback provides
some value.
• It motivates: Feedback can motivate people to build better work
relationships and continue the
good work that is being appreciated.
• It is always there: Every time you speak to a person, we communicate feedback
so it is
impossible not to provide one.
• It boosts learning: Feedback is important to remain focussed on goals, plan
better and develop
improved products and services.
• It improves performance: Feedback can help to form better
decisions to improve and
increase performance.
--------------------------------------------------------------------------------------------------------------
Session 5 Barriers to Effective
Communication
A. Multiple choice questions
Read the questions carefully and circle the letter(s) (a),(b), (c) or
(d) that best answers the question.
1. Which of these is NOT a common communication barrier?
(a) Linguistic barrier (b)
Interpersonal barrier
(c) Financial barrier (d)
Organisational barrier
Ans: (c) Financial barrier
2. Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences (b) Using a translator
(c) Not communicating at all (d) Using your own language
for comfort
Ans: (a) Respecting each other’s differences and (b) Using a translator
B. Subjective question
Q1) Define
Communication barrier.
Ans-Communication
means sharing meaning. With no sharing, there is no communication. Effective
communication requires an understanding that a message is conveyed clearly
between communicators in order that it is effective and serves the desired
purpose. Communication barriers create misunderstandings and misinterpretations
of messages.
Q 2) Make a list of
communication barriers.
Ans-Some barriers to effective
communication you should be aware of are:
1) Physical Barriers – Physical barriers can stop you from being comfortable communicating with
a person whom you do not come face to face with often.
2)Language Barriers – Not using words another can understand will certainly stop your message
from being conveyed. For example, the abbreviation “LOL” used in chat language
used to mean Lots of Love before, which changed to Laugh Out Loud.
3)Gender Barriers – Variation exists among masculine and feminine styles of communication.
This means that a man talks in a linear, logical and compartmentalised way,
features of left-brain thinking; whereas a woman talks more freely mixing logic
and emotion, features of both sides of the brain. Meshing these two styles without
awareness could become a barrier.
4) Attitudinal Barriers - as those behaviours or
perceptions that are divisive in nature – the ones that can lead to nagging
doubt, sullen disagreement or even overt conflict. They all interfere with and undermine
communication. These are barriers that distance one from others. These are
visible through withdrawal, meaningless rituals which keep one devoid of real contact,
superficial activities and more.
5) Perceptual Barriers – Different world views can create misunderstanding. People tend to interpret
messages from their own point of view or ideologies. Without thinking, one
might only view a message from his or her own mind-set rather than looking at
it from another viewpoint. The problem with communicating with others is that
we all see the world differently. You might ask someone an innocent question
based on a previous experience but it is quite likely for them to perceive it
with suspicion.
6)Cultural Barriers – Ethnic, religious, and social differences can often create misunderstandings
when trying to communicate. These differences can also affect one’s perception
and create confusion in getting a message.
7) Emotional Barriers –If one is consumed with emotion he will have difficulty in understanding
what is communicated. Hostility, anger, fear, and other emotions make it hard
to hear outside one’s own self.
Q3) List ways to overcome barriers to effective communication.
Ans: Use simple language
• Do not form assumptions
on culture, religion or geography Try to communicate in person as much as
possible
• Use visuals
• Take help of a translator to overcome
differences in language
• Be respectful of other’s opinions
Q4) What is Effective Communication?
We now know that there are
different methods of communication: non-verbal, verbal and visual. However, all
these methods can only be effective if we follow the basic principles of
professional communication skills. These can be abbreviated as 7 Cs i.e., Clear,
Concise, Concrete, Correct, Coherent, Complete and Courteous.
----------------------------------------------------------------------------------------------------------
Session 6 Writing Skills — Parts
of Speech
A. Multiple choice questions
Read the questions carefully and circle the letter (a), (b),(c) or (d)
that best answers the question.
1. In which of the following, the underlined word is an adjective?
(a) Radha has a red dress. (b) I can speak French.
(c) The Girl on the Train is a best-seller. (d) Abdul can swim fast.
Ans: (a) Radha has a red dress. and (c) The Girl on the Train is a
best-seller.
2. Which of these sentences is capitalised correctly?
(a) Ravi and i are going to the movies. (b) Salim is visiting
India in july.
(c) The Tiger is a strong animal. (d) She is
arriving on Monday.
Ans: (c) The Tiger is a strong animal. and (d) She is arriving on
Monday.
3. Which of these sentences are punctuated correctly?
(a) When is the party.
(b) I had bread omelette and a Banana for breakfast.
(c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.
Ans: (c) I am so excited about my first foreign trip! and (d) This is
Abdul’s notebook.
4. In which of these sentences can you find an adverb?
(a) Divya drinks milk every day. (b) Sanjay
gifted me a new pen.
(c) I opened the door lock. (d) Sita is 5-feet tall.
Ans: (a) Divya drinks milk
every day.
B. Fill in the blanks
1. Fill correct nouns and verbs from the given options to complete the sentence in table given below.
B. Fill in the blanks
a. The boy is swimming.
b. The children are playing.
c. The students are writing.
d. Rahim is driving the car.
e. Ms Sen is teaching.
f. The cat is eating.
Q1) What is the basic parts of
speech.
Ans: The part of speech indicates how a particular word
functions in meaning as well as grammatically within the sentence. Some
examples are nouns, pronouns, adjectives, verbs and adverbs
Q2) What do you mean by supporting parts of speech.
Ans:
-------------------------------------------------------------------------------------------------------------------
Session 7 Writing Skills —
Sentences
A. Multiple choice questions
1. Identify the object, verb and subject in the sentence,
‘The car crashed into a tree.’
(a) Object: a tree; Verb: crashed; Subject: the car
(b) Object: The car; Verb: crashed; Subject: a tree
(c) Object: crashed; Verb: the tree; Subject: the car
(d) Object: crashed; Verb: the car; Subject: the tree
Ans: (a) Object: a tree; Verb: crashed; Subject: the car
2. Identify the indirect object in the sentence, ‘The band
played music for the audience.’
(a) The band (b)
played
(c) music (d)
audience
Ans: (d) audience
3. Which of these is an imperative sentence?
(a) Switch off the fan. (b) Sheila has gone
to the market.
(c) Where are my pen colours? (d) Oh no! I missed my flight.
Ans: (d) Oh no! I missed
my flight.
4. Which of these sentences is in active voice?
(a) A movie is being watched by them. (b) The car was repaired
by Raju.
(c) He is reading a book.
(d) The thief was being chased by a policeman.
Ans: c) He is reading a book.
B. Subjective questions
Q1) What is Writing?
Ans- Writing is a form of
communication that allows students to put their feelings and ideas on paper, to
organize their knowledge and beliefs into convincing arguments, and to convey
meaning through well-constructed text. In its most advanced form, written
expression can be
as vivid as a work of art.
Q2) Define Phrase
and write it’s types.
Ans- Phrases-
Phrases are a group of words that work together to communicate an element of
speech. There are
five different kinds of phrases.
i.
noun phrase.
ii.
verb phrase.
iii.
adjective phrase.
iv.
adverb phrase.
v.
prepositional
phrase.
Q3) What is a
sentence?
A set of words
that is complete in itself, typically containing a subject and predicate,
conveying a
statement, question, exclamation, or command, and consisting of a main clause
and sometimes one
or more subordinate clauses.
Q4)Write type of
sentence.
Ans- There are four main types of
sentences:
1)
Simple or
Declarative Sentence
2)
Command or
Imperative Sentence
3)
Question or
Interrogative Sentence
4)
Exclamatory
Sentence
Q5) What do you
mean by part of speech?
Ans- Parts of speech- A category to which
a word is assigned in accordance with its syntactic functions. In English the
main parts of speech are noun, pronoun, adjective, determiner, verb, adverb,
preposition, conjunction, and interjection.
Q8 What you understand by Article writing?
Ans- Article
writing is the process of creating a non-fiction text about current or recent
news,
items of general
interest or specific topics.
The following
figure represents the format of Article writing
Q9 What is a
paragraph?
Ans- A paragraph is a series of sentences that
are organized and coherent, and are all related to a single topic.
No comments:
Post a Comment